Privacy Policy

Last Updated: 06/11/2025

At LUME INNOVATION LLC (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information through our mobile application (the “App”), which is used to capture facial and interpupillary distance (IPD) scans for the fabrication of custom surgical loupes.

By using our App, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect only the data necessary to provide our services, including:

  • Biometric and Facial Data: Facial scans and IPD measurements captured via the device’s camera to generate a 3D model for custom surgical loupe fabrication.

  • Optional Contact Information: Name and email address, only if you choose to provide them for communication or support.

  • Device Information: Device type and operating system (used internally to troubleshoot compatibility issues).

We do not use cookies or analytics tools, and we do not collect location data.

2. How We Use Your Information

We use your data for the following purposes:

  • To generate accurate custom measurements for your surgical loupes

  • To manufacture the product in-house

  • To provide customer support or confirmation, if you provide your email

  • To maintain App functionality and improve user experience

We do not use your data for advertising, profiling, or analytics.

3. Data Retention

  • If a scan is not used for an order, it is automatically deleted after 90 days.

  • If a scan results in a fabrication order, it is retained for internal manufacturing and quality control purposes only.

  • You can request deletion at any time (see Section 6).

4. Data Sharing

We do not sell or share your personal data.

Your data may only be disclosed to:

  • Our in-house fabrication team for product creation

  • Cloud storage providers under secure and encrypted conditions

  • Legal authorities if required by law

5. Data Security

We use industry-standard technical and organizational safeguards to protect your data. While no system is completely secure, we follow best practices to minimize risk. You should also protect access to your device and report any suspected security breaches.

6. Your Rights

You have the right to:

  • Access or receive a copy of your scan data

  • Request deletion of your data at any time

  • Ask questions about how your data is used

To submit a request, email us at Support@Lumeinnovation.com with your name and approximate scan date so we can verify your identity.

7. Children’s Privacy

This App is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has submitted information, please contact us and we will delete it.

8. International Use

The App is intended for users located in the United States. Data is stored and processed in the U.S. By using the App, you consent to the transfer of your information to the U.S. for processing as described in this policy.

9. Updates to This Policy

We may update this Privacy Policy periodically. If changes are significant, we will notify users via the App. Continued use of the App after changes indicates acceptance of the updated terms.

10. Contact

LUME INNOVATION LLC
Email: Support@Lumeinnovation.com